Shipping policy

Last updated: September 17, 2026

This policy explains where we ship, how fast orders go out and what happens if something goes wrong on the way. Denvale is operated by Nova Global Trading LLC.

Where we ship

We ship to addresses in the United States, including Alaska, Hawaii, US territories and APO/FPO/DPO military addresses. We do not ship outside the United States at this time.

Shipping cost

Shipping is free on every order, with no minimum. Any sales tax that applies to your address is shown at checkout before you pay.

Processing time

Orders placed before 12:00 PM Eastern Time (ET) on a business day (Monday to Friday) ship the same day. Orders placed after 12:00 PM ET, or on a weekend or US public holiday, ship on the next business day. The countdown on our product page shows how long is left to make today's shipment. During very busy periods we will email you if your order needs more time.

Delivery time

  • Contiguous United States: usually 3 to 5 business days after your order ships.
  • Alaska, Hawaii, US territories and military addresses: delivery usually takes longer. The estimate for your address is shown at checkout.

Delivery times are estimates from the carrier and are not guaranteed. Weather and carrier delays can add a few days, especially in December.

Tracking

As soon as your order ships, we email you a tracking link. If you have not received it within 2 business days of ordering, check your spam folder and then write to us at contact@denvale.store.

Digital extras

The Warm Living Guide (digital) that comes with your order is sent to the email address used at checkout after your order ships.

Changing or cancelling an order

Because orders go out quickly, please email us as soon as possible if you need to change your address, colour or quantity, or cancel. If your order has not shipped yet, we will make the change or cancel it with a full refund. If it has already shipped, you can still use our 30-night return window described in our Refund policy.

Address problems

Please check your shipping address carefully at checkout. If a parcel cannot be delivered because the address is incomplete or incorrect, or it is refused, and it comes back to us, we will contact you to reship it or refund the order.

Lost, stolen or damaged parcels

  • Tracking has not moved for 7 business days: email us and we will open a claim with the carrier. If the parcel cannot be found, we will send a replacement or refund you.
  • Marked as delivered but not received: check with neighbours and your building's mail area, then email us within 14 days of the delivery date. We will work with the carrier to locate it and help you from there.
  • Arrived damaged or with a part missing: email us within 7 days of delivery with your order number and a photo. We will send a replacement part or a new robe, or refund you, at no cost to you.

Contact

Questions about delivery? Email contact@denvale.store with your order number. We reply within 1 business day (Monday to Friday).

Nova Global Trading LLC (Denvale)
3002 W Elizabeth St, Fort Collins, CO 80521, United States